Overview
- Upgraded Online Dispute Resolution (ODR) system from 1.0 to 2.0 while managing 2 designers to meet an aggressive schedule
- Redesigned a complex system that involved intranet, public website, chatrooms, data analytics and more for consumers, traders and HKCC staff
- Led weekly presentation to stakeholders to gather feedback and iterate on the design
- Integrated leading-edge AI, chatroom and data visualization solutions.
Challenges & Solutions
- Project had limited detailed requirements and PM resources. Through rapid design iterations as well as weekly presentations to stakeholders and end users, I helped the product team flesh out the information architecture and detailed front-end requirements so the dev team could focus on back-end preparation
- The client accepted our visual design early on in the project after 3 short iterations
- Received positive feedback from Chief Executive on our design’s attention to detail.
